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Good business relies on one thing — communication. We communicate to teach, to market, to inspire, and so much more. But what if in that communication, we are unknowingly offending our audience? What you may not realize is that a lot of everyday, commonplace phrases are rooted in discrimination, assumptions, and bias. By being intentional with our language, we can create environments where people feel valued and respected. Ready to learn more? Read on!


Diversity, equity, and inclusion (DEI) is a trending topic from the boardroom to the break room; but it's hard to keep up with the latest trends, language, and laws. While many studies show DEI is important to company culture, it's also critical to improving productivity and ultimately your bottom line.

The truth is many of us don’t know where to start. Developing a program is time consuming and hiring a diversity professional can often be cost prohibitive. It’s difficult to get buy-in from leadership and even more challenging to get them to commit resources to a DEI program.

Say This, Not That!

Inclusive language is the daily practice of intentional and unbiased word selection that acknowledges diversity, conveys respect to all people, and promotes equitable opportunities. Inclusive language seeks to honor the diverse identities of every person, making them feel valued and inviting them to be part of the conversation.

Inclusive language might not come naturally, even for people who believe in and advocate for the value of diversity. Intentional, inclusive language requires us to repeatedly examine our unconscious biases and our linguistic customs. It calls for education, mindfulness, and practice to avoid reinforcing harmful language habits and assumptions.

In this course, we share best practices for inclusive language and share more than 100 common non-inclusive words and phrases and what to say instead to create the culture you want.

Take The Course