Abrigo is a leading provider of software solutions to help U.S.-based credit unions and community financial institutions mitigate risk and drive growth. Using their technology, customers can “Make Big Things Happen” by managing everything from fraud detection and loan processing to regulatory compliance. Abrigo is committed to inclusion and the core value of love for others. They know that representation is essential, especially in the tech sector, which historically has not been diverse.
THE CHALLENGE Incomplete diversity initiatives and a lack of clarity on how to drive inclusive behavior internally
Abrigo’s leadership team wanted to expand on their diversity, equity, and inclusion (DEI) initiatives. Yet, being in a fast-paced industry and growth period made it difficult to give those measures the attention they deserved.
In seeking a partner to help develop their long-term DEI strategy, Abrigo wanted a team who knew how to weave DEI into every corner of their business. Impressed with our expanding portfolio of tools and customized solutions to match each company’s strengths, needs, and gaps, Carol Howard, Chief People Officer, knew that TDM would be able to build on Abrigo’s existing infrastructure and offer guidance on an ongoing basis.
THE SOLUTION Comprehensive DEI strategies and educational tools that support continued growth
The Diversity Movement provided Abrigo with a thorough and intentional foundation to meet their current DEI needs and build a successful long-term strategy. To start, we immersed ourselves in Abrigo’s corporate culture, processes, and environment, poring over their internal documents, offering online learning through Diversity: Beyond the Checkbox, and holding company meetings and listening sessions.
Working alongside internal leaders, our team designed a detailed series of DEI goals, outlining opportunities for growth in key areas and charting a clear path to success using milestones, accountability, and metrics to measure progress. Plus, we stay readily available and willing to share our expert advice, resources, and assistance along the way so Abrigo can maintain momentum. No goal slips through the cracks, every issue gets addressed, and everyone’s voice is heard.
Involving TDM made a huge difference in how we set our goals. It’s a blended model, which is great because everybody learns so differently. It’s about educating people and setting that foundation of diversity, inclusion, and belonging [...] I love the fact that we're all learning together.Carol Howard Chief People Officer at Abrigo
The Result Higher recruitment diversity, equitable interviewing procedures, and surging employee engagement
With our team of experts at their side, Abrigo was able to develop the right strategies from the start and can steadily add to them as they grow. Both our teams are excited to continue the partnership, knowing that we share a unified vision of a more inclusive world — one where everyone feels welcome, respected, and encouraged to contribute.
- Within the first six months, new hires have been 35% ethnically diverse and 48% gender diverse.
- Hiring managers are learning how to ask questions based solely on competency and to recognize unconscious biases that might affect the interview process.
- DEI training is now embedded into Abrigo’s new hire orientation, including enrollment in Diversity: Beyond the Checkbox.
- Employee participation is soaring with an 80% completion rate for the online course and more people volunteering for committees and events.
- Abrigo and TDM are working together to expand our educational offerings with additional online courses, guest speakers, and roundtable discussions.
“I do not think we'd be as far as we are now if we did not partner with The Diversity Movement. It's nice to have a partner to lean on and talk to about what we should do next.”
Chief People Officer at Abrigo